Shipments and returns

Returns and complaints

With drawal from the contract

All consumers of our store have the right to withdraw from the distance contract.

How to do it?

1. It is enough to submit a declaration of withdrawal from the contract by e-mail sent to our e-mail address: biuro@kmb-steelproduct.eu

2. The returned product should be sent to the following address: os Dywizjonu 303 62 F / 36, 31-875 Cracow, POLAND within 14 days from the withdrawal from the contract The withdrawal period is 14 days. Previously made payments by the consumer will then be returned to his account.

More in the Regulations of the kmb24.eu

Store Complaints

All consumers of our store have the right to file a complaint if the goods turn out to be damaged or defective. Please submit a complaint to the following e-mail address: store@kmb24.eu or to the address of KMB Steel Product os. Dywizjonu 303 62 F / 36, 31-875 Kraków by post.

Damaged / defective goods should be sent to the address os. Dywizjonu 303 62 F / 36, 31-875 Kraków, POLAND. In such a situation, you can expect replacement of the product with a defective model or repair of the damaged product. There is also a possibility of a price reduction due to a defect or complete withdrawal from the contract. We are responsible for identified defects up to 24 months from the delivery of the product. The reply to your complaint will be considered within 14 days of receipt of the complaint. More in the Regulations of the kmb24.eu Store